Customer Care

I can’t fill out the Return Form on my mobile device. What should I do?

Completion of the Return Form on a mobile device is only available to registered users at the moment. Download the YOOX app available on Android and iOS from their respective stores and register to get access to the benefits reserved for our users.

If you already have an account, sign in to your MYOOX account from a mobile browser or via the app and select the item that you wish to return or exchange from the My Orders section.

Alternatively, fill out the Return Form from the desktop version of the site.