In this section you can find answers to the most frequently-asked questions regarding purchases on yoox.com.

We operate according to the guidelines of the World Health Organization and the competent authorities and constantly ensure that hygiene and sanitary standards are respected.

In light of recent events, the shipping of your order may suffer delays compared to standard schedule.
You will receive a confirmation email as soon as your order has been shipped from our warehouse.

Due to recent events, the acceptance of your return may suffer delays compared to standard schedule. You will receive a confirmation email as soon as your return has been accepted and your refund has been issued.