If your order has not been delivered within the estimated period, we suggest that you:
- Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
- Check that the address indicated for the delivery is correct
- In the case of a missed delivery please contact UPS (United States: 1 800 782 7892).
For further assistance, contact us, we will be happy to assist you.