Customer Care

Why has my order been cancelled?

In line with recent government guidelines, and for the health of our community, we have taken the decision to temporarily pause delivery services and close our warehouses. As a result, we have changed the way of ordering and we have had to cancel your order.

However, you can continue to shop and pay using credit card or your Moneyoox, if available.
Your credit card will be charged 5 days after the order has been placed. If you cancel your order before this time, you may see a pending charge on your card known as a ‘pre-authorization’ which should disappear within 10 working days.
If you request to cancel your order after 5 days, we will issue a full refund to the card used for purchase.

Your order will be shipped once our warehouse reopens soon.