Customer Care

Can I cancel my order?

You can request to cancel your order at any time before your order is shipped, from the Follow Your Order page or by contacting our Customer Care.

Your credit card will be charged 5 days after the order has been placed. If you cancel your order before this time, you may see a pending charge on your card known as a ‘pre-authorization’ which should disappear within 10 working days.
If you request to cancel your order after 5 days, we will issue a full refund to the card used for purchase.