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Order Complete

Order confirmed:
Once your order is complete, you will receive a confirmation e-mail containing the Order Number. You can check the most current status of your order at any time.

Order shipped:
Our warehouse in Bologna, Italy, will prepare your order and ship it to our U.S distribution center.
As soon as your order is dispatched to your delivery address, you will receive an email containing your UPS Tracking Number.

Order received:
You will receive your order within the delivery times selected at checkout.

Need help? Any issue with the item received?
Let us know right away by contacting our Customer Care Team. We will sort it out for you!


How can I search for items?

We've set up several ways to sort our merchandise depending on your preference. For a broad search, try browsing our stylists' picks on the Home Page. Our top designers and categories can also be found there.
If you have a specific item in mind, use our multiple choice search on the Home Page. You can also try a key word in the Search field which displays suggestions as you type.


Where can I find more information on a product?

All of the information we have about the item is displayed directly in the product page, including all the sizes and colors we currently have in stock. In the product page, you will find zoomed images, descriptions, and suggestions of other items you might also enjoy.

Designer-specific sizing conversions  are available on the product page. For general international conversions, please visit our Sizing Guides.


Where is your merchandise located?

The items featured on our site are stored in our main warehouse in Bologna, Italy or locally in our New Jersey warehouse. This allows us to offer you a broader selection of globally recognized designers and merchandise.


Can I change my order?

For security purposes, all order details that have been confirmed at checkout cannot be modified.

If an incorrect shipping address was confirmed with your order let us know! If your merchandise still meets our quality control standards after the undelivered package is returned to us, we can reship your order to the new address or issue a full refund.


Shopping on your iPhone, iPod touch or iPad

If you wish to navigate our website from your iPhone, iPad or iPod, we suggest that you download our dedicated shopping apps from the iTunes App Store.

However, should you rather use the desktop version of our website, you can click here.

Please be aware that in this case all Flash content of the website will not be visible on your mobile as it is not supported by iPhones.