Shopping

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About Us

yoox.com, established in 2000, is the world’s leading lifestyle e-store for multi-brand fashion, design and art.

yoox.com offers a never-ending selection of products including an edited range of hard to find clothing and accessories from the world’s most prestigious designers; exclusive capsule collections; eco-friendly fashion; a unique assortment of home design objects; rare vintage finds and books and a curated selection of compelling and collectable artworks chosen by international curators and critics from the world’s leading galleries and institutions.
Shopping on yoox.com is all about discovery - an eclectic and playful journey beyond fashion's strict seasonal rules - allowing men and women to express their individuality through timeless and creative style.

yoox.com is “Powered by YOOX Group”, which has offices and operations in the United States, Europe, Japan, China, Hong Kong ensuring an exceptional level of customer service: delivery is rapid and reliable to more than 100 countries around the world; returns are fast and easy and customer care is best-in-class

For more details, please visit our corporate site.

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Gift Wrapping

Choose from two gift wrapping options:

We do the wrapping

If you select our gift wrapping option at checkout, each item will be expertly wrapped in tissue paper and placed in a beautiful gift bag before shipping. If you choose to write a personal message, we will type it on yoox.com stationery and include it in your package.

The price of the items, of course, will not be included in the package and an invoice will be sent to you by e-mail.

Our gift wrapping costs 4USD per order.

Please note that some larger items, such as furniture, cannot be gift wrapped but can still be shipped with your personal message.


You do the wrapping

If you want to add that personal touch, select the do-it-yourself kit. Included in your package you will find:

-a sheet of sand-gray wrapping paper with fluorescent orange diamond pattern (27.6″ x 39.4″)
-ivory yoox.com ribbon (4.4 yards)
-six fluorescent orange stickers
-a greetings card with a fluorescent orange back and white front

Each kit costs $3 and you can purchase a maximum of two per order item.

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Ordering on yoox.com

To make purchases on yoox.com, it is not necessary to register. However, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

Discover new trends and the most interesting designers directly from our Home Page selections, by choosing a designer or category from the navigation menu, or by using the website's internal search.

Product information

On each product page, you will find all available sizes and colors, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to zoom in and see all of the details.

How to order

1) from the item page, select the desired color and size of the product
2) add the product to your Cart
3) once you have finished shopping, click on Cart
4) select a shipping method and a payment method
5) enter your shipping details and on the following page, your payment details 6) check that the information you entered is correct and click "Buy".

Within several minutes, you will receive a confirmation e-mail with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation e-mail.

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Technical Help

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you: - eliminate any Cookies and Temporary Files from your computer - verify that Javascript is enabled.

If the problem persists, please contact us with the following details:
- your operating system (Windows Vista, Mac OS X, etc.)
- Internet browser and version (Internet Explorer 9, Firefox, Safari,...)
- the URL that you were trying to access (for example, www.yoox.com).

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Order Status

Order being prepared:
the order has been confirmed and we have already sent a confirmation e-mail with the Order Number.

Order has shipped:

As soon as the order is shipped from our warehouse, we will send you a confirmation e-mail with the Tracking Number to track the delivery.

It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the MYOOX area.
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