Returns and Refunds

Not a problem. Or as we say in Italy: non c'è problema!


Return Policy

You can return any item purchased on yoox.com within 20 days of the delivery date. Here’s how:


1. Fill out the Return Form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included.
3. Use the UPS Return Label included with your order for easy shipping. We will deduct a flat Return Fee of USD 6.95 (plus Sales Tax on this fee, where applicable) from your refund.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
Remember that items such as Underwear, Swimwear, Vintage and Clearance items cannot be returned.

All return conditions apply to exchanges as well.

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Exchanges

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost.

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation e-mail when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

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Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.

Moneyoox: the reimbursed sum will be available within 24 hours of the Return Confirmation e-mail. Visit our Moneyoox section for more information.

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I want to return a gift. How does the refund work in this case?

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to refund a different account.
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